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Website : https://wzrack.com
Email : Support@wzrack.com
Whatsapp : +86 13390024722
Frequently Asked Questions
We are a direct manufacturer with our own factory and R&D team. This allows us to fully control quality, offer competitive pricing, and provide flexible customization options from the source.
Standard models: 7–15 working days of production time after order confirmation. Custom projects: the same production window applies, plus additional time for CAD drawing confirmation and sample approval before production starts — we’ll confirm this timeline in writing before you place your order.
For a first-time order including sample approval, production, and ocean freight, total delivery time to your port is typically 30–90 working days depending on destination and season.
Yes, we can provide samples of standard components or finishes for evaluation. Sample costs and shipping fees apply, which can often be deducted from your subsequent bulk order. Please contact us for specific arrangements.
We offer flexible payment terms, commonly including T/T (Bank Transfer) and L/C. A deposit is typically required to initiate production, with the balance paid before shipment. Terms can be discussed based on order value and our partnership.
Quality is embedded in our manufacturing process, from material inspection to final assembly. We provide a standard 12 to 24-month warranty against manufacturing defects. Detailed warranty terms are provided with every order.
Absolutely. Customization is our strength. We can work from your sketches, CAD drawings, or specific requirements to develop a product that fits your exact needs, including dimensions, materials, colors, and functional features.
Products are securely packed in export-standard wooden crates or heavy-duty cartons to ensure safe transit. We have extensive experience shipping globally via sea freight (FOB, CIF) or air freight, and can coordinate door-to-door logistics if required.
We have served a wide range of retailers, distributors, and supermarket chains globally. Client references and case studies can be provided upon request during serious discussions under a confidentiality agreement.